Not resolved
1 comment

This company failed to send me the correct framing equipment TWICE.The people on the phone do not understand their product or what pieces need to go with what frame.

They were not able to give me the equipment to assemble my frame. I now have 4 basic metal frame chops without the backers to put them together because their customer service people do not understand their product! Their customer service is only open Monday -Friday from 9:00 to 5:00 EST. and they do not respond to email.

Double whammy of terrible product and customer service.Do not use this company!

Monetary Loss: $89.

Had an Experience with Graphik Dimensions?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#551320

We're so sorry that you had these problems. As a family-owned framing company in business for 47 years, our goal has always been to provide an outstanding customer experience, which was certainly not the case with your recent order. Please accept our most sincere apologies for the inconvenience. Our standard response time for emails is 24 hours, and our Customer Care team is available Monday through Thursday from 8 AM to 7 PM and from 8 AM to 6 PM on Fridays. While we are glad we were able to work with you to determine the problem and send you the correct hardware, our team is already taking steps to prevent a recurrence of this problem. We hope we've regained your trust and you will consider us for your future framing needs. If you have any questions or concerns please feel free to call us at 1-800-221-0262, or email us at customercare@pictureframes.com.

Regards,

Michelle

Customer Care Advisor

You May Also Like

Knights Quality Painting And Maintenance - Negative house painter results Knights Quality Painting And Maintenance "We hired Chris Knight of Knights Quality Painting and Maintenance, Rock Hill, SC, (803) 389-7438, chrisknight1241@gmail.com, https://www.facebook.com/KnightsQuality, and also http://www.sitez.in/knightsqualitypainting to do a job he estimated at 5 days on..." Read more Wingrow General Trading Fze Fraud Company  Spartans International Fzc , Empeeson International Pte Ltd, cheating and fraud company in dubai Wingrow General Trading Fze "Wingrow General Trading Fze Fraud Company Spartans International Fzc , Empeeson International Pte Ltd, cheating and fraud company in dubai Mr. pradeep he is owner of the company has cheated..." Read more Www.vaporl.com doesn't refund for undelivered goods Vaporl "I have ordered a product from vaporl 15th of May 2017. Shipment took ages and i asked them to refund if the package is not coming to me. They told..." Read more Terrafirmasolution Com - Fake IT Consultation Firm TerraFirmaSolution.com Scam 2017 Terrafirmasolution Com "I was looking online using Craigslist.org looking for computer gigs, and I found this listing for an IT consultation firm that helps felons with non-violent backgrounds get freelancing gigs/temp. employment...." Read more Omni Hotel - AVOID AVOID AVOID AVOID Omni Hotel "NO WELCOME DRINK NO WATER PRESSURE IN THE VILLA MOLD IN THE BATHROOM BLOOD STAINS ON FRESH SHEETS STAINS ON FRESH TOWELS BUGS ALL OVER THE TOILET DINNER RESERVATIONS POLICY..." Read more Superjeweler - 3/4 Halo Ring Superjeweler "I am writing my review on the 3/4 Halo enhanced clarity ring I bought from Superjewler for $899.00 on 8/7/2017. Let me start by saying after reading the reviews I..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more